Online Shopping Rights Cases Hit High, Ma Also Took The Initiative To "Fight Fake".

Yesterday, the Hangzhou municipal market supervision bureau and Hangzhou Consumer Protection Committee held a news conference at 3. 15, and released the 2015 3 consumer rights report of Hangzhou city in 2015.

In 2015, the Hangzhou Market Supervision Bureau reported complaints and command platform received a total of 201297 reports and complaints from various sources, an increase of 66.69% over the same period, which saved 40 million 161 thousand and 500 yuan for consumers.

Among them, 88816 complaints, an increase of 101.23% over the same period, 19248 reports, an increase of 136.20% over the previous year, 93233 consultations, an increase of 36.16% over the same period.

As the saying goes, "there is always one garment in a woman's wardrobe."

The dress shoes and hats that women are most likely to buy are the first place to complain about goods.

In 2015, the Hangzhou Municipal Bureau of market supervision and Administration reported an analysis report on complaint data (hereinafter referred to as "report") that a total of 62772 complaints were received in 2015, accounting for 70.68% of the total number of complaints and 26044 of the service complaints, accounting for 29.32% of the total complaints.

Among them, the top five of commodity complaints were: clothing shoes and hats 12260, accounting for about 20% of commodity complaints, 9250 of food products, 15% of commodity complaints, 6822 of household products, accounting for 11% of commodity complaints, 6080 of communications products, accounting for 10% of commodity complaints, 4581 of household appliances, accounting for 7.30%% of complaints of commodities, and 6080 of vehicles, accounting for the complaints of commodity complaints.

Online shopping rights cases hit high, Ma also took the initiative to "fight fake".

The report shows that the whole year of 2015 involves

A total of 62313 complaints and complaints were reported, an increase of 100.34% over the same period last year.

Among them, 47308 complaints, an increase of 120.44% over the same period last year, 3483 reports, an increase of 119.06% over the same period last year, 11522 consultations, an increase of 43.08% over the same period last year.

From the nature of consumption, the main problems are quality problems, after sales service, unfair competition (false propaganda, false exemption from activities), improper advertising slogans, unfulfilled promises (including delivery not according to the promised date), and account fund problems.

And in March 8th, chairman of the Alibaba, Ma Yun, appeared on the Alibaba group's platform management department's oath conference. He said at the scene that "Alibaba is fighting for the sake of itself and for the next generation. We do not want everyone to live in a society that is true and false."

Ma Yun pointed out that Alibaba's platform management department is not "anti fake Ali team", but "anti fake national team".

Alibaba is going to build a "China's most thorough and professional anti-counterfeiting and intellectual property protection team" in the next three to five years, so that the fakes can completely lose their living space and take all the measures they can take to combat fake products and protect intellectual property rights.

At the same time, cracking down on counterfeit goods can not hurt innocent people. There must be no "killing one thousand rather than letting go." we should introduce professionals to play professionalism and find out those dishonest people from thousands of honest people.

At present, Alibaba has more than 2000 employees who are in charge of counterfeiting, and 5000 other social volunteers are actively involved in anti-counterfeiting.

Data show that from April 2015 to September, Alibaba sent 717 clues to the law enforcement agencies to sell fake groups (excluding daily casual clues), and 330 cases were filed by law enforcement agencies all over the country, and 279 cases were detected.

Meanwhile, Alibaba helped the police destroy more than 600 dens of counterfeiting, warehousing and selling, and arrested 715 suspects.

On the same day, Alibaba group's online shopping platform Tmall upgraded its after sales guarantee again and launched the "quick return" service.

In the future, quality consumers put forward 7 days no reason to return the application, can enjoy the return application 0 seconds response, rookie door-to-door retreat, extreme refund and other full link, one-stop return experience.

From start application to refund account, the fastest takes only 2 hours.

Alibaba group's big data marketing and promotion platform Ali mother announced that in 2015, Ali mother has blocked 46 million malicious promotion, effectively purifying the Internet marketing environment.

{page_break}

Prepaid consumption, consumer protection of health care products for the elderly

Two major difficulties

Difficult prepaid consumer complaints continue

In recent years, prepaid consumption has gradually become a common consumption mode in the field of market consumption.

The existence of prepaid consumption can be seen in various industries such as large supermarkets, fruit markets, department stores, beauty salons, laundry service centers and fitness centers.

Consumer wallet has been gradually enriched by various consumer cards.

The relevant person in charge of Hangzhou Market Supervision Bureau revealed that in 2015, 3049 complaints about prepaid consumer complaints were received, an increase of 126.18% over the same period last year.

Affected by the business environment, there were more sudden closes in the city in 2015, resulting in 1589 items that could not be refunded due to customs closes, accounting for 52.12% of prepaid consumer complaints, an increase of 146.36% over the same period last year.

Among them, only the "fruit camp" closure incident triggered 561 complaints.

Prepaid consumption warning

1., consumers should enhance their awareness of law and contract.

When buying all kinds of membership cards, try to choose companies with large scale, complete license, good market reputation and good management status. You must not neglect potential risks because of a large discount rate of a business.

2. in the process of membership card, we must read the detailed rules of the members carefully, understand their rights and obligations in detail, and pay special attention to the restrictive provisions.

Avoid overinvestment and risk too much.

For members' statutes when purchasing cards, the invoices and records of consumption should be kept well, so as to provide evidence for future rights protection.

3. in case of a business absconding or other illegal activities, it should be reported to the relevant departments in a timely manner.

Difficult elderly health care products consumption rights difficult

With health products becoming the first choice for middle-aged and elderly people to pursue health, criminals use the mentality of the elderly to implement false propaganda to deceive consumers.

In 2015, the Hangzhou municipal Market Supervision Bureau received 358 complaints from the elderly health care products or health devices, mainly reflected in the name of scientific research institutions or medical research institutes, and selling health products or health care equipment to the elderly at high prices in the form of health talks and telemarketing. The problems of the design were false propaganda quality problems (including three products, etc.), the products were invalid or the side effects were taken after taking the medicine.

Because these businesses are "fighting for a single shot", it is difficult to find the total of these businesses afterwards, resulting in difficulties in safeguarding rights.

There are several ways to induce buying and selling health products.

Trick 1: product experience as bait

Criminals often lease temporary premises, offering free experience or trial as bait for a long time. They are brainwashed by on-site lectures, video recording and teaching to the elderly, so that they can experience medical devices and health food free of charge and sell again.

Trick two: using false propaganda as a means

"Experts" advocate these health products as "magic elixir of God" and cure all diseases.

Lawless elements feel that the elderly are eager to seek medical advice and have poor recognition ability. They deliberately sell health products as medicine, and the price is high. The curative effect is nothing and can not be returned.

Trick three: playing family cards

Under the huff and fall of lawless elements, many elderly people not only basically use their wages and incomes to buy health care products, but are also fooled by borrowing money from their children and relatives. If their children or relatives do not lend, they say their children are unfilial and their relatives are not good, which seriously affects the relationship between the elderly and their relatives and children.

Trick four: cheating is the best place to change.

The lawless elements stagger the supervision department's working hours, and take the method of changing places immediately after cheating in one place to escape punishment.

When people find health products without medical effects, they can not find people to protect their rights.