China Consumers Association: Wheat Package Set Limits, No Reason To Return Goods

Return is difficult.

Regulatory difficulties in the industry.

Recently, the China Consumers Association and the Beijing Consumers Association released the report of 18 popular e-commerce websites' experience investigation report. The results showed that more than 70% network platforms did not express the information or information of operators, and many well-known electric providers such as wheat bags were set up as artificial barriers for "7 days without reason to return".

According to the China Consumer Association, the experience survey was selected.

Taobao, Amazon China and other 18 e-commerce sites.

The survey results showed that the success rate of "7 days no reason to return" reached 82.35%, and 97.06% of the cases were allowed to open the box before signing.

At the same time, the website did not express 72.22% of the operator's information or express defects, and the 55.88% of the network operators did not provide valid invoices.

City Consumer Association introduced that the new "consumer law" in addition to the provisions of the 4 categories of commodities are not applicable to 7 days no reason to return goods, but also stipulates that "other commodities according to the nature of the goods and confirmed by consumers in the purchase of goods not suitable for return, do not apply unreasonable return."

In this survey, wheat bags and so on are all in terms of form, "7 days no reason to return" set up artificial obstacles.

As the current "consumer law" in the "7 days no reason to return" policy returns are relatively general, in consumption is easy to cause controversy.

Only Taobao.

A few shopping websites such as pat net, Gome online and other shopping websites have stipulated the definition of "no impact on the two sale" according to the commodity classification, and the shopping websites such as Yi Xun, Dangdang and other shopping websites only make corresponding hints to the unreturned goods in various product rules and regulations, and become the fuse for causing disputes.