How To Maintain A Good Level Of Logistics Service?

(1) find out what services are available.

(2) to collect relevant information through questionnaires, interviews and discussions.

(3) according to the different needs of customers, it can be generalized into different types.

Because of the different characteristics and needs of customers, it is very important to base their characteristics on classification.

Therefore, we must first identify the characteristics that affect the core services and consider whether they can be achieved, and we must also consider the economic principles of the contribution to the company's effectiveness and the potential capabilities of customers.

(4) analyze the satisfaction degree of logistics service.

Analyze whether they are satisfied with different service items.

(5) analyze the situation of our company compared with other competing companies.

Understanding the satisfaction of our company and its competitors in logistics needs is generally referred to as benchmark analysis.

The benchmarking analysis is to compare and evaluate the activities of the company's products, services and the supply activities of these products and services in the market with those of the strongest competitors or first-class companies.

(6) determine the form of logistics service according to the type of customers.

First, the basic policy should be formulated according to different types of customers.

When formulating a guideline, we must first take care of those important customers, and make profit and loss analysis at the same time.

Do not forget to analyze: what changes will take place in the change of logistics service level?

(7) establish a logistics mechanism, that is, the mechanism for implementing the above logistics service items.

(8) follow up the logistics mechanism.

Regularly check the effectiveness of the logistics services that have been implemented.

The above is to determine logistics services.

(1) we should not stand on the side of the supply side to consider the level of logistics service, but grasp the requirements of customers. The concept should be changed from seller to buyer.

(2) because of the different logistics services of customers, some should be given priority. Therefore, core services should be identified first.

(3) logistics services should be consistent with customers' characteristics and levels.

(4) when determining the level of logistics services, we should consider how to create our own characteristics so as to exceed our competitors, that is to say, we should adopt relative logistics services.

(5) when determining the level of logistics services, we should act according to the principles of economy.

(6) after a period of time, the logistics service level of enterprises should be evaluated and improved.

In short, we should carry out the work of "understanding the status quo of logistics services", "evaluating logistics services", "determining the form of logistics services", "re constructing the logistics system", and "regularly soliciting customers' opinions".